In today’s world Chatbots are tremendously transforming the way we interact with software by providing a great business opportunity for almost every company. Chatbots are seen in almost all the websites and also in applications. The first question I ask to myself, what is Chatbot? Chatbots are known by different names some call it “conversational gents”, some “Chatter Robot”. Chatbots are basically a computer program that mimics written or spoken human speech in its natural format using Artificial Intelligence techniques such as Natural Language Processing (NLP) which is used for conversation purpose. In today’s era Chatbots are most commonly used in customer service space, acts as a human face of the brand for support operatives and customer satisfaction reps. We all know virtual assistants like Apple Siri or Amazon Alexa, are two most popular chatbots interacting via voice rather than text. Chatbots engages their customers in the right place, at the right time, with right ...
Machine Learning algorithms are an evolution over normal algorithms. They make your programs "smarter", by allowing them to automatically learn from the data you provide.